Before using our website www.refrostit.com (hereinafter referred to as the “Website”), please read and understand the following terms and conditions (hereinafter referred to as the “Terms”). By accessing and using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use this Website.
Product Information
All reusable ice pack product information provided on this Website, including but not limited to product descriptions, prices, availability, etc., is accurate but not guaranteed. If the product information is found to be incorrect, we reserve the right to modify it at any time.
Order and Payment
Orders must be submitted online through this Website and paid in full. We accept a variety of payment methods, but reserve the right to change payment options as needed. Once the order is confirmed, we will send you a confirmation email.
Return and Exchange Policy
Our reusable ice packs enjoy a 14-day free return and exchange service, but the following conditions must be met: the product is unused and in its original packaging. If you receive a damaged or defective product, please contact us within 2 days of receipt and we will provide you with a solution.
Privacy Policy
We take your privacy very seriously. The personal information you provide will be kept strictly confidential and will only be used to process orders and enhance customer experience. We will not sell or disclose your personal information to third parties.
Restrictions on Use
Users may not use this website in any way to conduct illegal activities or cause harm to other users. We reserve the right to suspend or terminate any user account at any time to maintain website security and user experience.
Changes to Terms
We have the right to modify these Terms at any time. The modified terms will be posted on this website and will take effect from the date of posting. Please check back regularly for the latest information.
Contact Information
If you have any questions about these Terms or our products and services, please contact us through the customer service email. We will respond to your inquiry as soon as possible.
Thank you for choosing our reusable ice pack products, and look forward to providing you with quality service and experience!